Comprehensive care
The managed IT services enable transferring to Atman the responsibility for administering and monitoring infrastructure and activities intended to keep the IT systems operational. At the same time, we are able to comprehensively take care of migration as well as Disaster Recovery processes.
As a technological partner we support our clients in managing their IT infrastructure elements. Our extensive competences in the areas of: telecommunications, networks, security, servers, virtualization, operating systems or databases predispose us to act as an external IT maintenance department, relieving the client’s internal resources.
Service range
Activities
The IT infrastructure management services form a comprehensive set of activities that we can perform for the clients to keep their key systems operational and secure. It is worth mentioning among them:
- Monitoring
- Updating
- Management (of changes)
- Testing and analyzing
- Migration
- Installation and configuration
IT stack
Depending on the type of technologies and solutions used, these activities may include, among others, such layers in the IT stack as:
- Hardware
- Virtual environment
- Operating systems
- Services and databases
- Applications and backup systems
Packages of Managed IT Services
1. Hyperconverged environment package (Proxmox)
Ideal if your company needs support in preparing, managing or optimizing a virtualized environment.
 |
 |
 |
| Full care over the server and network layers of your infrastructure | Optimization of the service performance in the hyperconverged environment | Security of your environment and data |
- Installation of security patches in the systems and equipment subject to the maintenance agreement
- Update and maintenance of critical services
- Monitoring of all services, with response to incidents
- Historical data on key components of the infrastructure
- Capacity planning and proactive actions based on monitoring data
- Recommendations for changes and optimization of services running in the administered environment
- Making backups according to the agreed schedule
- Security policy creation and management
- Environment access management in accordance with the security policy
SLA:
- Service restoration time: up to 4 hours
- Response time to an incident notification: up to 30 minutes
- Guaranteed service hours: 24/7
2. Microsoft Exchange on-premises package
Ideal if your company needs support in maintaining Exchange Server. We are ready to provide comprehensive care over your e-mail system.
|
|
 |
| Care over the physical layer, the operating system and user accounts | Security of your environment and data | Service and SLA performance monitoring |
- Access and user account management (up to 50 e-mail boxes)
- System and database status monitoring and ongoing care; monitoring of: logs, network drive space usage, data archiving processes, technical aspects of server operation
- Software updates of all environment components according to manufacturers’ recommendations
- Repairing failures and faults reported by users
- Administrative care and response to malfunctions detected by infrastructure monitoring
- Making backups according to the agreed schedule
- Providing a list of service requests and their full history on request
- Providing a performance report upon request, including the request listing and SLA assessment
3. Linux/Windows server maintenance package
Ideal if you need IT support. Entrust your server to experienced professionals and focus on your business development.
 |
 |
|
| Administrative care over your server | Effective and swift troubleshooting | The system and stored data security |
- Access and user account management
- System and database status monitoring and ongoing care; monitoring of: logs, network drive space usage, data archiving processes, technical aspects of server operation
- Software updates of all environment components according to manufacturers’ recommendations
- Repairing failures and faults reported by users
- Administrative care and response to malfunctions detected by infrastructure monitoring
- Making backups according to the agreed schedule
- List of service requests and their full history provided on demand
- Performance report provided on demand, including request listing and SLA assessment
4. Linux server + WordPress/PrestaShop maintenance package
Ideal if your company’s website or online store needs support or if you want to take it to the next level.
 |
 |
 |
| Administrative care over website/online store running on WordPress/PrestaShop engine | Server operation continuity and data security | Your system is kept up to date, and you are provided with optimization suggestions |
- Access and user account management
- System and database status monitoring and ongoing care; monitoring of: logs, network drive space usage, data archiving processes, technical aspects of server operation
- Software updates of all environment components according to manufacturers’ recommendations
- Implementation of codes: GA, GSC, FB Pixel, etc.
- Implementation and maintenance of SSL
- Comprehensive WordPress security (htaccess, etc.)
- Repairing failures and faults reported by users
- Administrative care and response to malfunctions detected by monitoring of the infrastructure components subject to the maintenance agreement
- Making backups according to the agreed schedule
- List of service requests and their full history provided on demand
- Performance report provided on demand, including request listing and SLA assessment
5. Package for accounting office
Ideal if you want your accounting office to run smoothly, and ensure your clients’ data security.
|
 |
|
| Administrative care over your IT environment | Trouble-free operation and high availability of your system | System and data protection due to timely software updates and regular backups |
- Access and user account management
- System and database status monitoring and ongoing care; monitoring of: logs, network drive space usage, data archiving processes, technical aspects of server operation
- Software updates of all environment components according to manufacturers’ recommendations
- Repairing failures and faults reported by users
- Administrative care and response to malfunctions detected by infrastructure monitoring
- Making backups according to the agreed schedule
- List of service requests and their full history provided on demand
- Performance report provided on demand, including request listing and SLA assessment
